Overview

Please note you have a 30 days money back guarantee to return your fan if you are not satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you have received it. It must also be in the original packaging with all accessories. Otherwise, no return will be possible.

To complete your return, please email us at [info@coolairmistfans.com] with your order ID.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [info@coolairmistfans.com].

Exchanges

We offer a 90 days warranty only to replace items if they are defective or damaged. 

Shipping returns

To return your product, you should mail your product back to use at:
1605 Ave. O’Brien
Ville St-Laurent [Quebec]Canada H45 3W5

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost is non-refundable. Your refund will also deduct a restock fee of $6.99 from the price of purchase.

Need help?

Contact us for questions related to refunds and returns.